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Shipping
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1. What is your production lead time?As usual, our production lead time for mass orders is 45 days after receiving your deposit. Sample production usually takes 10 days.
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2. Where are your products shipped from?Our products are shipped from our factories in Shanghai or Ningbo, China.
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3. What shipping options do you offer?We offer EXW, FOB, CIF, and DDP shipping options.
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4. How can I track my order shipment?Once your order is shipped, a tracking number will be sent to your email. You can use it to track your shipment online.
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5. Do you offer shipment service to the client's door?Yes, we have rich experience delivering to your sea port or directly to your door. Please provide your detailed address and zip code for a freight quote.
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6. Do you offer worldwide shipping?Yes, we ship to customers worldwide. Shipping availability may vary depending on the destination and local regulations.
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7. Can you provide a tracking number for my order?Yes, a tracking number will be provided when your order ships. Production may take several weeks, as most of our products are made to order.
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8. What shipping methods do you use?We use postal services, express couriers, and freight forwarding. The method depends on package size, weight, destination, and customer preference.
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9. How much does shipping cost?Shipping cost depends on package weight, dimensions, destination, and shipping service. Exact costs are calculated at checkout.
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10. What if my package is lost or damaged?Please contact our customer support immediately. We will work with the carrier to resolve the issue and ensure you receive a satisfactory solution.
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11. Are there restrictions on shipping certain items?Certain items like hazardous materials may be restricted. Please check our shipping policy or contact us for specific items.
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12. Do you handle customs clearance for international shipments?Yes, we assist with customs clearance. Customers are responsible for any duties, taxes, or fees in the destination country.
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13. Can I combine multiple orders to save on shipping costs?Yes, if orders are placed within a certain timeframe, please contact us to arrange combined shipping.
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14. Can I arrange my own shipping for wholesale orders?Yes, you can arrange your own shipping. We will coordinate for pick-up and provide necessary details.
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15. Do you offer packaging options for delicate outdoor fire products?Yes, we provide bubble wrap, foam inserts, or custom packaging to protect delicate fire pits or stoves.
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16. Can I request expedited shipping for urgent orders?Yes, expedited shipping is available. Additional fees may apply. Please contact customer service for urgent requests.
Why Work with Us?
Cori offers a premium range of fire pit products, specializing in creating warm and unique outdoor experiences that elevate your sales and event planning business. Whether for private gatherings or commercial events, our fire pits add the perfect touch to any occasion.
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