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  • 1. Can you provide sample products?
    Yes, we welcome you to place sample orders to test and check the quality. Mixed sample orders are also acceptable.
  • 2. Can you provide customized decorations?
    Yes, of course. We have our own design team consisting of 10 experienced designers to make your product unique and attractive. For more details, please contact us!
  • 3. Can you put my logo on the goods for my small order business?
    Yes, we can. Please contact us for more details.
  • 4. What payment methods do you accept?
    We accept various payment methods, including bank transfers, credit/debit cards, and online payment platforms. Our team will provide you with further details during the ordering process.
  • 5. Do you have any work experience with retailers or big companies?
    We have worked with some big companies for several years, such asSolo Stove,YEFU,Gozney,Ecosmart Fire,Planika Fires etc. Additionally, we have passed their technical inspections (factory audits).
  • 6. Can you offer certifications?
    We can offer CE,UL,ISO 9001 certifications for your reference.
  • 7. I'm not sure the color I'm looking at is exactly what I want. How can I be sure?
    We try our best to upload color profiles that are as close as possible to the actual product. However, due to monitor calibration differences, we cannot guarantee that the color you see is exactly the same as the actual product. For this reason, we have uploaded several profiles in different formats for your reference. Please check our "Color Display" for more information.
  • 8. I'd like to see if you can customize a certain product for me. How can I find out?
    Try us! With an extremely creative staff, we customize many products and can create a unique theme or package for your next outdoor event. Contact us for more information.
  • 9. Can I use photos available on your website in my online store?
    Yes, all marketing materials are available for download from our website. We encourage you to use our Marketing Support section.
  • 10. The package is damaged, what should I do?
    Please check the goods in the presence of the courier. In case of damage to the products, be sure to write a damage report with the courier. Afterward, send the document with the necessary details (list and number of damaged products) to our email eason@cncori.com.
  • 11. Can I use your item descriptions for my own website?
    Yes, of course. We are keen that you portray the same message as us about our products.
  • 12. How do I get in touch?
    You can use our chat feature on the bottom of the website or email eason@cncori.com. Or you can visit the "Contact Us" page for the contact details of our sales staff.
  • 13. Do you provide outdoor fire pit sets or individual items?
    We offer both outdoor fire pit sets and individual items. You can choose pre-packaged sets or select individual items based on your needs.
  • 14. Can you customize the outdoor fire pits according to specific themes or requests?
    Yes, we can customize outdoor fire pits according to your specific themes or requests. Please provide your customization needs, and we will work with you to create personalized products.
  • 15. Do you provide assembly instructions or tutorials?
    Yes, we provide assembly instructions or tutorials for our products. If you need additional assistance, feel free to contact our customer service team.
  • 16. Can you provide the latest inspection or third-party audit certificates?
    We take product quality and safety seriously and ensure our products meet industry standards and relevant regulations. We regularly conduct internal inspections and quality controls to ensure high-quality products. If needed, we can provide the latest inspection reports or third-party audit certificates . Let us know your specific requirements, and we will provide the necessary documents.
  • 17. What should I consider when selecting an outdoor fire pit manufacturer?
    As an outdoor fire pit manufacturer, we understand that selecting the right supplier is crucial for you. When choosing a supplier, you should consider factors such as years of industry experience, strict quality control, efficient production capacity, customization capabilities, and reasonable pricing. By considering these elements, you can choose a supplier that meets your needs and provides high-quality products.
  • 18. Who are some of your current clients?
    As an outdoor fire pit manufacturer, we take client privacy very seriously, so we cannot disclose specific client details. However, we can tell you that we have worked with many clients, including retailers, outdoor activity suppliers, and individual customers.
  • 19. What payment methods do you accept? Is a deposit required?
    We understand that each customer has different needs, so we offer flexible payment methods to suit your requirements. We accept various payment methods, including credit cards, wire transfers, and PayPal. For large orders, we also provide custom payment plans to help you complete payments more easily. Regarding deposits, we typically require a deposit before production begins. The amount will depend on the specifics of your order, and the details will be confirmed during the quoting and ordering process.
  • 20. How do you conduct quality control at your factory?
    Quality is our top priority. From raw material procurement to shipping, we strictly control every step to ensure our products meet the highest standards.
  • 21. Do you offer wholesale prices to retailers?
    Yes, we offer wholesale pricing. Please contact us for more information and pricing details.
Why Work with Us?
Cori offers a premium range of fire pit products, specializing in creating warm and unique outdoor experiences that elevate your sales and event planning business. Whether for private gatherings or commercial events, our fire pits add the perfect touch to any occasion.
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