• icon
    Products
  • icon
    Services
  • icon
    Orders
  • icon
    Shipping
  • 1. Do you have a minimum order quantity?
    Most of our products have a low MOQ, typically 50 pieces . Please contact us to discuss your needs further.
  • 2. Do you offer any discounts or coupons?
    If the order quantity is high, such as more than 1000 sets, we may offer discounts. Please contact our sales team for more details.
  • 3. Can I get a sample before placing a bulk order?
    Absolutely! We offer samples so you can experience the quality before placing a bulk order.
  • 4. When will my order be dispatched?
    We aim to dispatch orders within 7 business days. However, if you place a very large or custom order, there may be a delay due to warehouse capacity. We will always try our best to dispatch as soon as possible and will contact you if there are any delays. We recommend placing large orders as early as possible to avoid any issues.
  • 5. I need my order by a specific date. How can I ensure I will receive it on time?
    Before submitting your order, please contact us to inform us of any special timing needs or requirements. We will do our best to ensure on-time delivery.
  • 6. Do you offer wholesale pricing?
    Yes, we offer wholesale pricing for bulk orders. Please contact us for more information and pricing details.
  • 7. How can I place an order for outdoor fire pits?
    To place an order, you can visit our website or contact our customer service representative. Provide the details of the items you wish to purchase, including quantity and specific preferences. Our team will assist you with the ordering process and provide further instructions for payment and shipping.
  • 8. Can I place a mixed order?
    Yes, you can mix different styles and colors from our stocked items.
  • 9. What is the proofing workflow?
    Our proofing workflow involves customer submission, design review, digital proof, customer feedback, physical sample, and final adjustments to ensure customer satisfaction.
  • 10. Something is wrong with my order. What should I do?
    Although we work hard to maintain order accuracy, issues can sometimes occur during transit, or mistakes can happen with orders. If you are not satisfied with your order, please email us at eason@cncori.comdescribing the issue, and a customer service agent will contact you to resolve it.
  • 11. What is your return or exchange policy?
    If your order arrives damaged or does not meet your expectations, please contact us within 7 days for returns or exchanges. Refer to our policy at the time of purchase or reach out to our customer support for more information.
  • 12. Do you offer customization, such as branding or personalized packaging?
    Yes, we offer customization options, including logo printing and personalized packaging. Additional charges may apply, and minimum order quantities may be required. Please discuss your needs with our sales team for more information.
  • 13. What is the lead time for wholesale orders?
    The lead time for wholesale orders is typically 2-3 weeks, depending on the order size and customization requirements. Please consult with our sales team for an accurate timeframe for your specific order.
  • 14. What payment methods do you accept?
    We accept bank transfers, credit cards, and PayPal for wholesale orders.
  • 15. What should I do if I receive damaged, missing, or incorrect products?
    If you receive damaged, missing, or incorrect products, please contact us within 7 days of receiving your order at eason@cncori.com with the following information:
    - Company name
    - Order number
    - Name and quantity of the faulty product
    - Photo of the faulty product
    We will work to resolve the issue promptly and ensure your satisfaction.
  • 16. Is my order confidential?
    We take customer privacy seriously. All information related to your order is confidential and will not be shared with any third party.
  • 17. How will my order be packed?
    Orders will be packed in plain boxes with no external markings to ensure privacy and security. We also add protective packaging to prevent damage during transit.
Why Work with Us?
Cori offers a premium range of fire pit products, specializing in creating warm and unique outdoor experiences that elevate your sales and event planning business. Whether for private gatherings or commercial events, our fire pits add the perfect touch to any occasion.
Contact Us